Adjusters spend the morning inspecting. The afternoon should not be uploading.
Insurance claims adjusters work in the field with policyholders. Photos, statements, estimates, repair invoices have to reach the claims system fast enough for cycle-time KPIs. The current pattern: photograph on a phone, email back to the office, type up the inspection report at end of day. Cycle time suffers; adjuster productivity suffers; customer experience suffers.
Talk to a Claims solutions engineer · Read the field-mobile use case
"My adjusters spend the morning on inspections and the afternoon uploading."
"My adjusters spend the morning on inspections and the afternoon uploading. Cycle time suffers; customer experience suffers." — VP Claims, mid-market P&C insurer
What TeamSync gives the VP Claims.
1. The TeamSync mobile app captures field documents directly into the claim.
Photos, voice-recorded statements, scanned estimates — captured on the adjuster's phone, tagged with the claim ID + GPS + timestamp, uploaded to the Intelligent Repository before the adjuster leaves the property.
2. Metadata extraction reads inspection forms automatically.
Metadata Extraction, OCR & ICR reads handwritten inspection forms, repair estimates, police reports — and populates the claim file's structured fields. The afternoon-upload-and-retype workflow disappears.
3. The claim file becomes a single TeamSync object.
All field documents, all office-side communications, all approvals, all letters to the claimant live in one TeamSync claim record. Cross-referenceable, searchable, audit-anchored.
4. DocuTalk grounds the adjudication conversation.
"Show me prior claims by this policyholder; show me the policy's coverage exclusions for this damage type; show me prior settlements for similar damage in this jurisdiction" — adjuster gets the answer in seconds, not after a research call to the office.
5. The audit ledger anchors every claim event.
Adjuster captures, photo timestamps, decisions made, settlement offers — all in the Merkle audit ledger. When subrogation or fraud-investigation arises, the chain-of-custody is cryptographic.
What changes for the VP Claims.
| Concern | What changes |
|---|---|
| Adjuster cycle time per claim | 15–25% reduction |
| Field-to-office data latency | From end-of-day to real-time |
| Re-keying error rate | Eliminated for OCR-extractable forms |
| Customer NPS on claim experience | Measurable improvement |
| Subrogation defensibility | Cryptographic chain |
How TeamSync compares for the Claims use case.
| Capability | TeamSync | Guidewire ClaimCenter | Duck Creek Claims | Sapiens Claims | Hyland for Insurance |
|---|---|---|---|---|---|
| Native mobile field-document capture | ✅ | Guidewire mobile | Duck Creek mobile | Sapiens mobile | Hyland mobile |
| Metadata extraction from handwritten forms | ✅ ICR | Limited | Limited | Limited | Brainware |
| Single document-of-record across the claim file | ✅ | Guidewire content | Duck Creek content | Sapiens content | OnBase |
| AI grounding across prior claims + policy + jurisdiction | ✅ DocuTalk | Limited | Limited | Limited | Hyland AI |
| Cryptographic chain-of-custody for subrogation | ✅ Merkle | Standard log | Standard log | Standard log | Standard log |
| Per-cluster transparent pricing | ✅ | Per-claim/seat | Per-claim/seat | Per-tier | Per-product |
Important: TeamSync coexists with Guidewire / Duck Creek / Sapiens — they are the claims-management systems of record for many insurers. TeamSync handles the document-of-record + AI-grounding + cryptographic-audit layer alongside.
CTAs.
| If you are… | Do this |
|---|---|
| VP Claims | Talk to a solutions engineer |
| Head of Claims Operations | Read the field-workforce mobile-first use case |
| Chief Claims Officer | Read the FSI microsite |
Related capabilities
- Business Process Automation, Intelligent Repository, Metadata Extraction, OCR & ICR, DocuTalk, Tamper-evident audit ledger